Your satisfaction means the world to us. If you’re not entirely happy with your Woola felted pet, please reach out to us at contact@woolapets.com within 7 days of receiving your order. We’ll do our best to resolve any issues or concerns you may have.

Because each Woolever Friend is a one-of-a-kind creation made with great time and care, we’re unable to accept returns.

If you’d like further adjustments, you’re welcome to send your Woolever Friend back to us at your own shipping cost, and we’ll happily make the modifications needed to ensure it meets your expectations.

Thank you for your understanding and for supporting our handmade craftsmanship.